Shipping policy

Where we ship

We ship anywhere in the United States. We don't ship internationally right now — if you're outside the US and want custom balls, call us at (435) 879-3520 and we'll see what we can work out.

How long it takes

Every order is printed to order, so there are two clocks: production, then transit.

Production. After you place your order we send you a free digital proof by email, usually within one business day. Nothing goes on the printer until you approve it. Once you approve, your order is printed and packed within 3–5 business days.

Transit. Shipping time starts when the box leaves our shop in St. George, Utah.

  • Standard — $15.00, 3–5 business days in transit. Free on orders over $70.
  • Rush — $24.95, 1–2 business days in transit.
  • Local pickup — free. See below.

Rush shipping speeds up the delivery, not the printing. If you need an order faster than our normal production time, call us before you order and we'll tell you honestly whether we can hit your date.

Local pickup — free

If you're local to St. George, choose Pickup at St. George Shop at checkout and there's no shipping charge at all.

You'll collect your order in person from our shop:

Mayhem Ink Screen Printing
1509 S 270 E, St. George, UT 84790
(435) 879-3520

Straight Mayhem golf balls are printed at the Mayhem Ink shop, so that's where pickups happen. Same building, same people.

A few things worth knowing:

  • Pickup is for collecting your order in person only. We're a production shop, not a retail store — there's no counter display and no stock on the shelf to browse.
  • Your order still has to be printed first. We'll email you when it's actually ready — please don't drive over before you get that email.
  • Bring the confirmation email, on your phone is fine.
  • Come during normal business hours. If you need to collect outside those hours, call ahead and we'll work something out.
  • If you haven't collected within 30 days and we haven't heard from you, we'll get in touch before doing anything with the order.

Proof approval

We won't print without your approval, so if you don't reply to the proof email, your order sits and waits. Check your spam folder if you haven't heard from us within two business days.

Tracking

You'll get a tracking number by email as soon as your order ships.

Wrong address

We ship to the address you enter at checkout. If it's wrong and the package comes back to us, we'll happily reship it — you'd cover the second shipping charge. If the carrier marks it delivered and it isn't, start a claim with the carrier and let us know; we'll help however we can.