Refund policy

The short version

Custom-printed golf balls can't be resold, so we can't take them back for change of mind. If we got something wrong, we'll fix it. If you approved a proof that turned out to have a typo in it, that one's on you — which is exactly why we send the proof.

What we will always make right

The balls arrived damaged
We shipped the wrong product or the wrong quantity
The print doesn't match the proof you approved
The print is defective — smearing, misregistration, ink adhesion problems

Please send us photos. If you're telling us the print came out wrong, we need to see it — a couple of clear pictures of the balls is all it takes. We're not being difficult; it's how we work out what went wrong on our end so it doesn't happen to the next order.

Once we've seen the photos, you choose: we reprint the order at no charge, or we refund you. Whichever you'd rather have. We generally won't ask you to ship the balls back to us.

What we can't refund

Change of mind on a custom order
Artwork that was low resolution, and looked that way on the proof you approved
Spelling, dates or names that were wrong in the artwork you supplied and approved
Color shifts between what you saw on your screen and what came off the printer. Screens are backlit and printers aren't; we get as close as the process allows

Cancelling an order

Email or call us. If you haven't approved your proof yet, we'll cancel and refund in full. Once you've approved the proof we may have already printed, so we can't guarantee a cancellation after that point.

Refund timing

Approved refunds go back to your original payment method. Your bank typically takes 5–10 business days to post it, which is out of our hands.